Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Automatically flag parking fines reported on job cards
When an engineer records a Penalty Charge Notice on their job card, Build Concierge emails the job reference and the job card to the right person in your office, so nobody has to search job cards for reported fines.
Your next customer is on your prospect list. What happens next?
Find the right prospects with Handshaik, then keep the conversation moving with Build Concierge. Together, they help you cut admin, follow up faster and turn more opportunities into customers.
Sensitive site issues, sent straight to the right people
Choose the sites and words that need special attention. When a completed job report or incoming email matches them, Build Concierge alerts the right managers with the details and a link to the job.
When your team can't answer, your Receptionist can
Calls answered, even when your whole team is already on the phone. When every line is busy, or a call rings without an answer, your Concierge Receptionist picks it up, follows the call handling process you choose and sends your team a clear summary. Urgent calls are flagged, so the most important call backs happen first.
Unfinished jobs, flagged before tomorrow
At the end of each working day, Build Concierge sends your team one clear list of scheduled jobs not yet marked complete, so open work is easier to catch before tomorrow.
TW Drainage Case Study
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