Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Automated job status checks, tailored to what your team needs to see
You agree what Build Concierge checks, which jobs it flags and when. It then reviews the statuses recorded in your job management system and emails your team a short summary after each check.
Check job card quality and flag what needs attention
Give your managers a clearer view of job card quality. Build Concierge reviews descriptions, photos, standards and materials, records the findings and flags gaps to the people who can act on them.
Turn further works on job cards into quotes for review
Your engineers have already found the work. Build Concierge checks their job cards, prepares clear quote wording and records the next action, so your team can review, price and follow up.
Start subcontractor allocation from client emails automatically
Give your office team time back. Build Concierge reads client instructions, requests availability from your assigned subcontractors and routes replies to the right person.
Confirm appointments by SMS and update the job automatically
Give your office team time back. Confirm appointments by SMS, automated calls from Build Concierge’s AI Receptionist, or both.
Automatically raise off-hires & notify your transport team
A customer emails to end a hire. Build Concierge finds the right contract, raises the off-hire, sets the contract end date and sends the collection details to your transport team. Your team arranges the collection and keeps control of the diary.
Enquiries and web forms logged as sales opportunities
Turn enquiries from website forms, lead platforms and email into sales opportunities in your job management system, with customer details captured and the right person alerted.
Automatically text engineers when client portals need updating
When a job's status changes in your system, Build Concierge texts the engineer the job reference, the new status and a link to the right client portal. Engineers get an automatic reminder, so your office has less chasing to do.
Accept ServiceChannel work orders from your job management system
When a new ServiceChannel work order arrives, Build Concierge can create the job in your job management system and accept the work order in ServiceChannel for you. If your team reviews work first, acceptance can wait until they change the job's status instead.
TW Drainage Case Study
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