Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Add supplier invoices to job costs automatically
Keep project costs moving with the work. Build Concierge reads supplier invoices and adds their line items to the relevant job, reducing manual entry and giving your team a clearer view of recorded costs without requiring a purchase order.
Calculate job durations from labour hours automatically
Give your planners more time to organise the work. Build Concierge turns labour hours from incoming instructions into job durations, applying your agreed planning rules before the job reaches your job management system.
Sync CRM contacts to your job management system
Give your team time back from the very first customer contact. Build Concierge connects your CRM to your job management system, so new customer details can be matched or created automatically and your team can get on with arranging the work.
Turn a Recall Notice Into a Booked Visit, Automatically
No more a recall notice sitting in an inbox because nobody had ten minutes to turn it into a job. No more missing the deadline a notice actually asked for, because the urgency wasn't clear from the paperwork. No more retyping the same order number, site address and instructions by hand before a visit can even be booked.
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Know What's Already Been Done at a Site, Before You Arrive
No more an engineer turning up with no idea what happened on the last three visits to that site. No more repeating a repair that was already tried and already failed. No more asking the client to explain the history because nobody wrote it down anywhere your team could find.
The DBS Check and the Roof Rack, Known Before Scheduling
No more engineers turning up to a school without a DBS check, only to be turned away at the gate. No more vans arriving without the roof rack, ladder or tow bar the job actually needed. No more finding out what a job required only after someone has already wasted a morning finding out the hard way.
Engineer Write-Ups Tidied Before the Client Sees Them
No more write-ups that read like they were typed one-handed in a moving van. No more spelling and grammar mistakes making a good technical job look careless. No more names and details garbled by dictation software, with nobody catching it before the client does.
Turn a Client's Spreadsheet Into a Priced Quote, Same Day
No more retyping every line of a client's tender spreadsheet into your own quoting tool by hand. No more losing an afternoon to a document with twenty rows of kit, quantities and prices. No more a quote taking three days to go out because someone had to find time to build it.
Survey Findings Sorted and Counted for Pricing
No more reading a forty-page report with a tally sheet. No more two people categorising the same findings differently. No more remedial found on site because the wording didn't match what somebody expected.
TW Drainage Case Study
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