One intelligent platform for every customer interaction
Discover the Build Concierge platform
Connected tools for every step of the customer journey. AI and automation support your team so every interaction feels personal and every process runs smoothly.
Every customer conversation connected
One platform for calls, emails, SMS and WhatsApp. See every conversation in one clear view, with AI powered calls and website responses helping customers faster and giving your team full context at every step.
Concierge Advisor handles website enquiries, while Concierge Receptionist answers calls routed from your existing phone system, giving customers instant support 24/7 with the context and company information needed to deliver a first class experience.
One two-way interface for calls, emails, SMS and WhatsApp. See each contact’s full conversation timeline and key details in one view for faster, better informed follow up.
In platform calls are transcribed and summarised by AI, while AI powered calls and website conversations use your company information and processes to deliver accurate, consistent responses every time.
From Admin to Automation
Reclaim hours lost to repetitive tasks and run your operation leaner, faster and smarter.
Build Concierge’s Workflow Builder automates repetitive tasks like turning work orders into ready to schedule jobs, extracting data from emails and documents, creating jobs from client portals, assigning SLAs and creating new contacts. All on autopilot.
Set your business rules once. e.g when a marketplace lead comes in, a new contact is created, a quote is created and a ticket automatically created in your CRM for your sales team to follow up.
Build Concierge integrates with your existing business software. No more double-keying - just smooth, connected operations.
Convert more enquiries - with zero manual effort.
Respond faster, convert more and never let an opportunity slip away.
Build Concierge instantly responds to leads from your website, WhatsApp or trade marketplaces like Checkatrade, Bark and Rated People.
Smart workflows chase quotes, send reminders and trigger payment links - so deals close themselves.
From first enquiry to booking to payment, Build Concierge handles every step - growing sales while you sleep.
Your back office, supercharged by AI
Automate calls, messages, and workflows across your entire operation. Build Concierge connects every customer channel, keeps data flowing and supports your team in real time.
Your business moves faster every day with AI designed for your business.
Save thousands of hours per year
Teams save hours every single day. Freeing up time to focus on customers and building revenue.
Zero missed opportunities
Build Concierge responds immediately, improving accuracy, speeding up service and impressing customers
Automate the admin
Automating everyday tasks frees up valuable time for higher-impact work and better customer service.
Save thousands of hours per year
Teams save hours every single day. Freeing up time to focus on customers and building revenue.
Zero missed opportunities
Build Concierge responds immediately, improving accuracy, speeding up service and impressing customers
Automate the admin
Automating everyday tasks frees up valuable time for higher-impact work and better customer service.
We know on-boarding can be a pain, but we've made it easy.
From setup to your first live workflows, our onboarding team will work closely with you to ensure everything is configured around your operations. Quick, simple and fully supported.
TW Drainage Case Study
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
