Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Shift Allowances and Night Shifts Costed Automatically
No more checking finish times against a rate card. No more allowances missed because nobody spotted the hours. No more engineers chasing money they're owed.
Jobs Raised as a Group, Checked as a Group
No more a note added to one job and invisible on the other eleven. No more working through a group job by job with the quote open alongside. The group behaves like one piece of work, because that's what it is.
The Wrong Answer on a Worksheet, Caught
No more work described in a report and then never priced. No more quotes lost to a box ticked at the end of a long day. The answer gets checked against what the engineer actually wrote.
A Machine's Full Fault History, Back in Seconds
No more ringing the workshop to ask if anyone remembers this machine. No more opening job after job to piece together what happened last time. Text the serial number, get the history back.
Supplier Costs Marked Up and Made Customer-Safe
No more quotes carrying your supplier's part numbers. No more markup applied by hand and missed on the last three lines. No more twenty-minute tidy-up before you dare press send.
Costs That Arrive Already Coded for the Accounts
No more costs landing on a job with no code, or the wrong one. No more month-end recoding exercise. No more divisional reporting that is only trustworthy once someone has been through it by hand.
Job Photos Checked Against What Was Asked For and Billed
No more jobs signed off on a photo nobody read. No more charges with nothing behind them. No more disputes four months later that you settle because arguing costs more than conceding.
Duplicate Jobs, Stopped Before They're Raised
No more second job because the order came in twice. No more engineer sent to an address a colleague visited yesterday. No more credit note to unpick it afterwards.
Incomplete Instructions, Sent Straight Back
No more jobs raised with "TBC" in the contact field. No more engineer travelling to an address nobody can get into. The missing detail chased at the front door, in seconds, by the person who has the answer.
TW Drainage Case Study
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