Friday Fives: damp and mould triaged, invoices chased

When a damp or mould report arrives by email, Build Concierge reads it, extracts the property, resident details and severity, and creates the job at the right priority immediately. Urgent cases are flagged straight to the right person, so the response clock starts the moment the report lands.

It solves damp and mould reports sitting unread while a clock is running, cases triaged inconsistently depending on who opened the email, and no evidence trail when a landlord or regulator asks what you did and when.

• Every case logged, prioritised and actioned on arrival
• A full audit trail of when it arrived and what happened next
• Exactly the evidenced response housing clients now demand

Stay ahead of Awaab's Law →

When your accounts package flags an invoice as overdue, Build Concierge reads it, matches it to the right customer, drafts a polite chase in your tone and sends it automatically. Persistent non-payers are escalated to the credit control owner with the full history attached.

It solves overdue notifications sitting unactioned in an inbox, cash flow problems caused by admin rather than customers, and the same few customers always paying late because they know nobody will chase.

• Every overdue invoice chased consistently and politely
• Cash in sooner, with no one in the office touching it
• Awkward chasing conversations only when they are genuinely needed

Get paid without the chasing →

When pricing is needed, a chain of automations prices the labour to date, pulls together materials and subcontractor costs, estimates the new work from the scope, and assembles a first draft quote, ready for the estimator to review rather than build from a blank page.

It solves estimates taking days because the information lives in five different places, pricing that varies depending on who did it, and skilled estimators spending most of their week on copy and paste.

• A structured first draft estimate in minutes instead of hours
• Estimators spending their time on judgement, not data gathering
• Every quote built the same way, whoever picks it up

Give your estimators a head start →

When an engineer records a no-access visit, Build Concierge groups the outstanding work, starts the rebooking, and flags repeat no-access patterns to the client or office. Nothing depends on the engineer remembering to tell anyone.

It solves no-access jobs disappearing into a pile of "must rebook that", revisits you could have charged for going unbilled, and the same property causing three wasted trips before anyone spots the pattern.

• Every wasted visit turns into a scheduled next step
• Fewer jobs lost in limbo, revisits billed where allowed
• Clients kept informed automatically

Stop losing jobs to a locked door →

When a client sends a cancellation, Build Concierge reads it, finds the matching job, processes the cancellation, frees the diary slot and notifies whoever needs to know. The engineer's day is corrected before they set off.

It solves engineers travelling to cancelled jobs because the email was never actioned, diary slots wasted that could have been resold, and cancellations processed hours or days after the client sent them.

• Cancellations actioned in seconds, not left in an inbox
• No engineer arriving at a job cancelled a week ago
• Freed slots back in play the same day

Never attend a cancelled job again →