Overdue Invoices Chased Automatically
When your accounts package flags an invoice as overdue, Build Concierge reads it, matches it to the customer, and sends a polite chase in your tone, escalating only the persistent non-payers to a person.
When your accounts package flags an invoice as overdue, Build Concierge reads it, matches it to the customer, and sends a polite chase in your tone, escalating only the persistent non-payers to a person.
The problem
Your accounts package already knows which invoices are overdue. It flags them, produces the aged debtors report, sends the reminders. The gap is what happens next, which is usually nothing, or not consistently.
Chasing money is nobody's favourite job. It is awkward, it is easy to put off, and it competes with everything else the office is doing that day. So some overdue invoices get chased, some do not, and the customers who always pay late learn that a firm reminder rarely comes. Meanwhile the cash you have already earned sits out there, and the problem shows up as a cash flow squeeze that has nothing to do with your customers and everything to do with admin capacity.
The information to chase is right there. The chasing is what does not happen reliably.
What the automation does
When your accounts package flags an invoice as overdue, Build Concierge takes it from there and does the chasing for you.
- Reads the flag. It picks up the overdue signal, whether that is an aged debtors report or a payment reminder arriving by email.
- Matches the invoice to the customer. It works out exactly who owes what, and pulls the detail together.
- Drafts the chase in your tone. A polite, professional reminder written to sound like your business, not a robot.
- Sends it automatically. The chase goes out consistently, on time, every time, without anyone in the office touching it.
- Escalates the stubborn ones. Persistent non-payers are handed to your credit control owner with the full history attached, so a person steps in only where it is genuinely needed.
FIRM, BUT ALWAYS IN YOUR VOICE
You set the tone and the timing. The automation keeps the chasing consistent and polite, and a person still handles the difficult conversations. It takes the awkward, repetitive part off your team, not the judgement.
What you get
- Every overdue invoice chased consistently, without anyone touching it
- Cash in sooner, because reminders actually go out
- No awkward chasing calls except where they are genuinely needed
- Persistent non-payers escalated with the full history ready
- Cash flow driven by your customers, not your admin capacity
The invoices your accounts package flags get chased the same way every time, politely and on schedule. Cash arrives faster, and the only conversations your team has are the ones that actually need a human.
Ways to run it
Every business runs credit control differently, so the automation flexes to match:
Chase on your schedule
Reminders go out at the intervals you choose after an invoice is flagged, as gently or as firmly as you like.
Escalate the persistent non-payers
When a customer ignores the chases, it is handed to your credit control owner with the full history, rather than being chased forever.
Tone to match the customer
The chase can be warmer for good customers and firmer for repeat offenders, all in your company voice.
Keep the office in the loop
Every chase sent and every escalation is logged, so the team always knows exactly where each debt stands.
What you need
Just three things:
- Build Concierge connected to your accounts package and job management system
- How your overdue invoices are flagged (an aged debtors report or a reminder email)
- Your chase wording, timings, and who owns escalations
We support you in connecting to your systems. You tell us how you like to word a chase, how the schedule should run, and who difficult debts should go to, and we set the routing up around that.
Getting set up
Step 1: Talk to us
Show us how overdue invoices surface today, and how chasing gets done (or does not).
Step 2: We build it with you
We set up the reading, the chase wording and timings, and where persistent non-payers escalate.
Step 3: Test it live
We run real overdue invoices through it, check the chases and escalations land correctly, then switch it on.
Most businesses are up and running within days.
Common Questions
Yes, for the routine reminders, in the tone and on the schedule you set. The difficult, judgement-based conversations are escalated to a person rather than automated.
It reads the flag your accounts package already produces, whether that is an aged debtors report or a payment reminder email. It does not need a new system, just the signal you already have.
Like you. The wording is written in your company tone, and you sign it off during setup, so every reminder reads as if your office sent it.
After the chases you have set, they are escalated to your credit control owner with the full history attached, so a person can take it further.
Think about how much cash is sitting in overdue invoices right now, and how much of that is simply because nobody has had time to chase. This closes that gap on every invoice, every time.
READY TO GET PAID WITHOUT THE CHASING?
Get in touch with the Build Concierge team and we’ll set it up around the way you work.
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