Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Friday Fives: 5 jobs your office did this week that nobody needed to do
Five real automations from the Build Concierge platform, picked for the week of 3 July.
New Workflow Actions: Less Admin, More Automation
Workflows can now format text, calculate values and use UK postcode data, all without spreadsheets or manual fixes.
AI File Analysis: Smarter Workflow Automation
Build Concierge workflows can now read documents and photos, checking they match what a job actually needs, automatically.
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Duplicate Workflows: Faster Workflow Automation, No Rebuilding
Copy a proven workflow and adapt it for a new customer, process or SLA in seconds.
Automations that understand customer replies
Build Concierge workflows can now understand what a customer is replying to by looking back at recent conversations. That means short replies like “Yes” or “Please go ahead” can trigger the right next step automatically.
Friday Fives: 5 automations on out-of-hours and compliance
Five real automations from the Build Concierge platform, picked for the week of 26 June.
Friday Fives: 5 automations on response times and routing
Five real automations from the Build Concierge platform, picked for the week of 19 June.
Friday Fives: 5 automations closing revenue leaks
Five real automations from the Build Concierge platform, picked for the week of 12 June.
Friday Fives: 5 automations cutting compliance risk
Five real automations from the Build Concierge platform, picked for the week of 5 June.
TW Drainage Case Study
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