Friday Fives: snap a photo, get the part ordered
Five real automations from the Build Concierge platform, picked for the week of 7 August.
What's in this week's edition
Friday Fives is Build Concierge's weekly newsletter: five real automations from businesses already using the platform, with what each one does, the problem it solves and the result.
This week takes five jobs your team is probably still doing by hand, from ordering a part to logging a piece of equipment, and runs each one in the background, so the paperwork, the parts and the compliance sort themselves out.
Parts identified from a photo, priced and ready to order
An engineer photographs the part they need and sends it in with the job reference, or straight from their job card. Build Concierge finds the right job, identifies the part using AI image recognition, searches UK suppliers for the best price it can find, and writes the part name, a purchase link and the price into the job for the office to order.
It solves engineers describing a part over the phone, the office ordering the wrong part from a vague description, and overpaying because nobody had time to compare suppliers.
- The right part identified from a photo, no phone description
- The best price the search can find, so you stop overpaying
- A ready-to-order answer waiting for the office
Complaints captured into the CRM the moment they arrive
When a complaint arrives by email, Build Concierge recognises it as a complaint, summarises the issue, and logs it against the right customer record straight away, so it is captured the moment it lands.
It solves complaints sitting unread while frustration compounds, issues handled off the record and lost when someone leaves, and no visibility of which accounts keep generating problems.
- Every complaint captured and logged within seconds
- A complete complaints history per customer
- A process that stands up to scrutiny
Equipment logged from a photo of its label
An engineer photographs the label on a piece of equipment, the one showing make, model and serial number, and attaches it to their job. Build Concierge reads the photo, pulls out the details, and creates the equipment's record against the right site automatically, then confirms it by email.
It solves someone squinting at a photo and typing details in by hand, slow and error-prone data entry every time new kit is added, and equipment that never gets logged because it was too much hassle.
- An engineer's photo becomes a complete record in seconds
- Records filed against the correct site automatically
- No office time spent retyping make, model and serial
Asbestos reports read and processed automatically
When an asbestos report or survey arrives, Build Concierge reads the document, pulls out the key findings and risk information, and files it against the right site, flagging anything that affects upcoming jobs so nobody attends a property blind.
It solves critical safety information buried in a PDF that nobody opened, jobs booked at properties where the register was never checked, and the gap between a report arriving and its contents reaching the people at risk.
- Findings captured and filed against the site on arrival
- Key risk information visible before anyone books work
- Engineers who walk in knowing what the survey said
Van services booked with the garage, automatically
When a vehicle approaches a service milestone, the alert arrives with the vehicle details attached, and Build Concierge emails your nominated garage to arrange the service, copying the fleet owner in. The alert becomes an action, not another to-do.
It solves service alerts read, noted and forgotten, vehicles running past their service date because the reminder sat in an inbox, and the back-and-forth that turns a five-minute booking into a week of emails.
- Services arranged before they fall due, automatically
- The garage contacted the moment a vehicle nears its milestone
- The fleet owner kept in the loop without a to-do
See these automations running in your operations
Whether you're already on Build Concierge or just exploring what it can do, we'll show you exactly how any of these five would work for your business.
Get five new automations every Friday
Subscribe once and a new edition lands in your inbox every Friday, five real automations, what they do and the results they get.
Subscribe to Friday Fives
About the author
Simon leads operations at Build Concierge and writes Friday Fives, a weekly look at five real automations businesses are using to save time and cut costs.
More from the knowledge centre
Website orders in. Invoice-ready jobs out.
When a website order arrives, Build Concierge reads the confirmation email, creates the job in your job management system, adds the financial lines and passes it to accounts, without anyone retyping the order.
Show the evidence behind every compliance job. Automatically.
When a compliance job is completed, Build Concierge checks each recorded answer against the SFG20 schedule you provide and sends your customer a clear, branded report alongside the certificate.
Snap the receipt. Skip the retyping.
Engineers email a photo of their trade counter receipt with the PO number. Build Concierge adds the purchased items to the purchase order, helping keep job costs up to date.
Stop losing margin on London congestion charges
Build Concierge adds the congestion charge to every qualifying London job the moment it's booked, priced and tax-coded, ready for invoicing.
Friday Fives: your AI Receptionist will soon make calls
Coming soon: AI Receptionist calls to confirm jobs and reach on-call engineers. Plus CRM contact syncing, calculated job durations and invoice costing.
Book a job once. It's ready in Xero automatically.
When a new job is booked, Build Concierge creates the matching item in Xero, with your accounts and VAT already set. Finance can code every bill to the right job from day one.
Website orders in. Invoice-ready jobs out.
When a website order arrives, Build Concierge reads the confirmation email, creates the job in your job management system, adds the financial lines and passes it to accounts, without anyone retyping the order.
Show the evidence behind every compliance job. Automatically.
When a compliance job is completed, Build Concierge checks each recorded answer against the SFG20 schedule you provide and sends your customer a clear, branded report alongside the certificate.
Snap the receipt. Skip the retyping.
Engineers email a photo of their trade counter receipt with the PO number. Build Concierge adds the purchased items to the purchase order, helping keep job costs up to date.
Stop losing margin on London congestion charges
Build Concierge adds the congestion charge to every qualifying London job the moment it's booked, priced and tax-coded, ready for invoicing.
Friday Fives: your AI Receptionist will soon make calls
Coming soon: AI Receptionist calls to confirm jobs and reach on-call engineers. Plus CRM contact syncing, calculated job durations and invoice costing.
Book a job once. It's ready in Xero automatically.
When a new job is booked, Build Concierge creates the matching item in Xero, with your accounts and VAT already set. Finance can code every bill to the right job from day one.
Website orders in. Invoice-ready jobs out.
When a website order arrives, Build Concierge reads the confirmation email, creates the job in your job management system, adds the financial lines and passes it to accounts, without anyone retyping the order.
Show the evidence behind every compliance job. Automatically.
When a compliance job is completed, Build Concierge checks each recorded answer against the SFG20 schedule you provide and sends your customer a clear, branded report alongside the certificate.
Snap the receipt. Skip the retyping.
Engineers email a photo of their trade counter receipt with the PO number. Build Concierge adds the purchased items to the purchase order, helping keep job costs up to date.
Stop losing margin on London congestion charges
Build Concierge adds the congestion charge to every qualifying London job the moment it's booked, priced and tax-coded, ready for invoicing.
Friday Fives: your AI Receptionist will soon make calls
Coming soon: AI Receptionist calls to confirm jobs and reach on-call engineers. Plus CRM contact syncing, calculated job durations and invoice costing.
Book a job once. It's ready in Xero automatically.
When a new job is booked, Build Concierge creates the matching item in Xero, with your accounts and VAT already set. Finance can code every bill to the right job from day one.