Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Duplicate Jobs, Stopped Before They're Raised
No more second job because the order came in twice. No more engineer sent to an address a colleague visited yesterday. No more credit note to unpick it afterwards.
Incomplete Instructions, Sent Straight Back
No more jobs raised with "TBC" in the contact field. No more engineer travelling to an address nobody can get into. The missing detail chased at the front door, in seconds, by the person who has the answer.
Friday Fives: quotes turned into POs, unconfirmed jobs pulled from the diary
Five automations that turn supplier quotes into coded POs, keep unconfirmed jobs out of the diary, action subcontractor paperwork, surface real job margin and catch parking costs.
Parking Costs and Fines, Captured Against the Job
No more parking costs disappearing into the business because nobody put them on the job. No more fines surfacing weeks later with the penalty doubled. No more expenses typed up from a note on a van dashboard.
A Job's True Margin, Calculated on Demand
No more margin reviews that never happen because pulling the numbers takes an hour. No more costs missed because someone eyeballed the financial lines. No more quoting on gut feel.
Subcontractor Paperwork, Read and Actioned Automatically
No more subcontractor emails sitting unread in a shared inbox. No more scrappy completion emails someone has to decipher and retype. No more invoices paid against work nobody logged.
Jobs Booked Before the Work Is Won, Caught and Unscheduled
No more engineer days blocked out for work that falls through. No more scrambling to refill a diary. No more mystery over who booked it.
Supplier Quotes Turned Into Purchase Orders, Automatically
No more quotes sitting in an inbox while the job waits. No more line items keyed in by hand. No more large orders slipping through without sign-off.
Friday Fives: every document on the right job, automatically
Five automations that file paperwork, book overnight stays, raise compliance records, match waste notes and track kit - automatically, without anyone lifting a finger.
TW Drainage Case Study
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