Automate engineer compliance feedback
Give every engineer feedback they can act on, with their manager kept informed.
Build Concierge turns completed compliance audits into personalised feedback: what went well, where to improve, anything urgent and a clear action plan. The engineer receives an email, their manager gets the same summary, and every section is saved back to the job.
At a glance
Review every completed audit
Turn the results into structured feedback against your compliance criteria.
Keep engineers and managers informed
Send the engineer a personalised email and their manager the same summary.
Build a record over time
Give engineers clear actions and managers a record they can track.
Feedback is where audits stall
Most service businesses audit their engineers’ work, from health and safety, workmanship and paperwork to how they deal with customers. The audit gets done. The feedback often waits.
Turning audit scores and comments into useful feedback takes time, so it can sit until the next one-to-one. Engineers repeat gaps they have not been told about. Managers lack a consistent view of who needs support, and good work goes unrecognised.
How it works
- Complete the audit. Your auditor scores the job against your criteria in your job management system, using your usual scoring.
- Review every answer. Build Concierge identifies the auditor, engineer and job, then reads every answer and comment.
- Write clear feedback. The relevant answers become four sections: what went well, areas to improve, urgent issues and an action plan.
- Email the engineer. Build Concierge finds the engineer’s email address in your user list and sends their personalised feedback directly.
- Copy in their manager. The supervisor or manager inbox you choose receives the same summary, with the engineer’s name and contact details.
- Save it to the job. Each section is written back to the audit job in your job management system, building a lasting record for every engineer.
Inside the feedback email
Every email follows the same four sections, so engineers know exactly where to look. You choose the criteria behind each one and the tone, so the feedback sounds like your business.
What went well
Short points recognising good work, such as safe working, customer care and clear recording.
Areas to improve
Practical points on anything that fell short of your standard, with a clear ask to get it right first time.
Urgent issues
Anything serious, such as a safety or compliance concern, with a short note on why it matters. If nothing is urgent, the email says so.
Action plan
Specific actions for next time, based only on the points that need attention. Generic actions are left out.
Example feedback email
Illustrative example
What went well. You completed the risk assessment before starting work and kept the customer informed throughout the visit.
Areas to improve. Your before and after photos were added only after the auditor prompted. Upload them on site as you go.
Urgent issues. None on this audit.
Action plan. Upload before and after photos before closing each job. Check your job sheet is complete before leaving site.
What you get
- Feedback after every audit. Engineers hear about their work without waiting for a review meeting.
- Consistent standards. Every engineer is measured against the same criteria, with feedback written up in the same way.
- Recognition for good work. Positive feedback gives engineers credit for what they do well.
- Earlier sight of serious issues. Urgent issues are called out separately.
- A lasting performance record. Feedback is saved against the job in your job management system for each engineer.
- Time back for auditors and managers. Feedback is written automatically, removing the manual write-up.
Choose how it runs
Choose what gets reviewed
Completed audit worksheets. Your auditors carry on as they do now. Build Concierge turns each completed audit into feedback. A good fit if you sample jobs or audit on a schedule.
Every completed job card. Build Concierge reviews the card against your standards when the job is completed, such as the write-up, photos and sign-off. A good fit if you want every engineer reviewed on every job.
Choose how to follow up
- Email or text. Use email for detailed feedback and a short text message for quick fixes to a job sheet.
- Manager updates. Send every summary or only the jobs that need attention.
- Materials gaps. If a job card suggests materials were used but not recorded, alert accounts so they can check before invoicing.
- Engineer responses. Create a response job so the engineer can review and reply to their feedback.
What you need
- Build Concierge connected to your job management system.
- A compliance audit worksheet or job card that captures your criteria and scoring.
- Engineers set up as users with email addresses, or mobile numbers for text feedback.
- The supervisor or manager inbox that should receive each summary.
- A clear view of what good looks like, so the feedback reflects your standards.
Getting set up
- Share your template. Send your audit worksheet or job card template to your Customer Solutions team.
- Set the standards. Agree the criteria, what counts as urgent and the tone of the feedback.
- Choose who hears. Decide who receives each summary and whether feedback goes by email, text or both.
- Build and test. We build the workflow and test it on recent audits before it goes live.
- Review and refine. Go live, then review the first few weeks of feedback together and fine-tune.
Common questions
It depends on the setup. With audit worksheets, your auditors score the job and Build Concierge writes and sends the feedback. With completed job cards, Build Concierge reviews the card itself against your standards.
Yes. Feedback comes from your own answers and comments, so it reflects your criteria, whether you score pass or fail, Green, Amber and Red, or something else.
No. Every email opens with what the engineer did well. Improvement points and actions are practical and specific to that audit.
The email says so clearly, so the engineer knows where they stand.
Each section is saved back to the audit job in your job management system, building a record for every engineer over time.
No. It works with your existing audits and job management system, without changing platforms or disrupting how you audit.
Make every audit useful to the engineer
Audits change how work is done when the feedback reaches the engineer. Build Concierge turns each audit into clear, personal feedback, keeps the manager informed and builds a record over time.
Ready to turn every audit into feedback your engineers can act on?
Already a customer? Speak to your Customer Solutions team.
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