Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
WhatsApp Handled Like Any Other Channel
Your customers and engineers already live on WhatsApp. Build Concierge plugs it straight into your business, so every message is captured, actioned, and on the record.
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Quotes Chased Automatically
You send a quote. The customer goes quiet. Build Concierge does the chasing for you, politely and on schedule, until you get an answer.
Automate Service Reports into Quotes
When your engineer finds a fault on a service visit, Build Concierge writes the quote for you. Automatically, within minutes of the report being completed.
From Quote Approved to Job Created, Automatically
Turn a quote acceptance email into a fully created job, automatically, with no manual entry and no delay.
Automate Supplier Invoice Matching and Processing
Turn every incoming supplier invoice into a matched, extracted and routed record in seconds, automatically.
Automate Google Review Requests After Every Job
Turn every completed job into a five-star review opportunity, automatically.
New Workflow Actions: Less Admin, More Automation
Workflows can now format text, calculate values and use UK postcode data, all without spreadsheets or manual fixes.
Automations that understand customer replies
Build Concierge workflows can now understand what a customer is replying to by looking back at recent conversations. That means short replies like “Yes” or “Please go ahead” can trigger the right next step automatically.
Automating manual processes
Build Concierge turns the everyday admin behind a service business into automated workflows that run in seconds. This guide walks through the basics of how it works. Watch the TWD Case Study to see how they do it.
TW Drainage Case Study
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
