Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Every Job Document, Filed Where It Belongs
Photos, certificates, worksheets and reports arrive by email and Build Concierge files each one against the right job automatically, so nothing is lost in an inbox.
Equipment Records Created From a Photo of the Label
When an engineer photographs an equipment label on site, Build Concierge reads it, pulls out the make, model and serial number, and creates the equipment record against the right site automatically, so nobody has to type it in.
Van Services Booked With the Garage, Automatically
When a vehicle approaches a service milestone, Build Concierge emails your nominated garage to arrange the service and copies the fleet owner in, so the alert becomes a booking instead of another to-do.
Asbestos Reports Read and Processed Automatically
When an asbestos report or survey arrives, Build Concierge reads it, pulls out the key findings and risk information, and files it against the right site, flagging anything that affects upcoming jobs.
Complaints Captured Into the CRM the Moment They Arrive
When a complaint arrives by email, Build Concierge recognises it, summarises the issue, and logs it against the right customer record straight away, so it is captured the moment it lands.
Parts Identified From a Photo, Priced and Ready to Order
When an engineer photographs the part they need, Build Concierge identifies it, finds the best price it can across UK suppliers, and writes it into the job ready for the office to order.
A Year of PPM, Loaded From a Spreadsheet in Minutes
When a client sends their PPM schedule as a spreadsheet, Build Concierge reads it and creates every job, visit and line in your job management system, mapped to the right contacts and contracts.
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Damp and Mould Reports, Triaged the Moment They Arrive
When a damp or mould report lands, Build Concierge reads it, pulls out the property, resident details and severity, and creates the job at the right priority, flagging urgent cases straight to the right person.
Client Cancellations, Processed the Moment They Land
When a client cancels, Build Concierge reads the message, finds the matching job, cancels it, frees the diary slot, and tells whoever needs to know, so no engineer sets off to a job that was called off a week ago.
TW Drainage Case Study
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