Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Turn a Recall Notice Into a Booked Visit, Automatically
No more a recall notice sitting in an inbox because nobody had ten minutes to turn it into a job. No more missing the deadline a notice actually asked for, because the urgency wasn't clear from the paperwork. No more retyping the same order number, site address and instructions by hand before a visit can even be booked.
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Know What's Already Been Done at a Site, Before You Arrive
No more an engineer turning up with no idea what happened on the last three visits to that site. No more repeating a repair that was already tried and already failed. No more asking the client to explain the history because nobody wrote it down anywhere your team could find.
The DBS Check and the Roof Rack, Known Before Scheduling
No more engineers turning up to a school without a DBS check, only to be turned away at the gate. No more vans arriving without the roof rack, ladder or tow bar the job actually needed. No more finding out what a job required only after someone has already wasted a morning finding out the hard way.
Engineer Write-Ups Tidied Before the Client Sees Them
No more write-ups that read like they were typed one-handed in a moving van. No more spelling and grammar mistakes making a good technical job look careless. No more names and details garbled by dictation software, with nobody catching it before the client does.
Turn a Client's Spreadsheet Into a Priced Quote, Same Day
No more retyping every line of a client's tender spreadsheet into your own quoting tool by hand. No more losing an afternoon to a document with twenty rows of kit, quantities and prices. No more a quote taking three days to go out because someone had to find time to build it.
Survey Findings Sorted and Counted for Pricing
No more reading a forty-page report with a tally sheet. No more two people categorising the same findings differently. No more remedial found on site because the wording didn't match what somebody expected.
Shift Allowances and Night Shifts Costed Automatically
No more checking finish times against a rate card. No more allowances missed because nobody spotted the hours. No more engineers chasing money they're owed.
Jobs Raised as a Group, Checked as a Group
No more a note added to one job and invisible on the other eleven. No more working through a group job by job with the quote open alongside. The group behaves like one piece of work, because that's what it is.
The Wrong Answer on a Worksheet, Caught
No more work described in a report and then never priced. No more quotes lost to a box ticked at the end of a long day. The answer gets checked against what the engineer actually wrote.
TW Drainage Case Study
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