Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
No-Access Visits, Regrouped and Rebooked Automatically
When an engineer can't get access, Build Concierge captures the no-access, groups it with the work still to do, and gets it rebooked, so wasted trips turn into a scheduled revisit instead of a job lost in limbo.
Estimates Built by AI, From Scope to First Draft Quote
When pricing is needed, Build Concierge prices the labour to date, pulls together materials and subcontractor costs, estimates the new work from the scope, and assembles a first draft quote, ready for your estimator to review rather than build from scratch.
Overdue Invoices Chased Automatically
When your accounts package flags an invoice as overdue, Build Concierge reads it, matches it to the customer, and sends a polite chase in your tone, escalating only the persistent non-payers to a person.
Keeping Every Customer Happy, Call by Call
When a call comes through Concierge Support, AI reads the conversation for sentiment as well as content, so you can see how every customer feels, act on it early, and hold on to the relationships you have worked hard to build.
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Purchase Orders, Raised From Site by Text or WhatsApp
When an engineer needs parts, Build Concierge turns a quick text or WhatsApp into a purchase order raised against the right job, then sends the PO number straight back so they can give it to the supplier on the spot.
Draft Invoices, Ready the Moment a Job Is Done
Draft Invoices, Ready the Moment a Job Is Done
Jobs That Stall, Flagged Before They Go Stale
Build Concierge keeps watch on every open job, and the moment one stops moving it flags it to the right person, before it turns into a problem nobody saw coming.
Every Client Portal, Updated Automatically
When a job changes status in your job management system, Build Concierge pushes the update straight into your client's own portal or CAFM system. Every client sees live progress, and nobody in your office has to put it there.
Approvals Routed to the Right Person, Automatically
When something needs sign-off, Build Concierge sends it to the right person with everything they need to decide, chases if it sits too long, and updates the job the moment the answer comes back.
TW Drainage Case Study
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