Approvals Routed to the Right Person, Automatically
When something needs sign-off, Build Concierge sends it to the right person with everything they need to decide, chases if it sits too long, and updates the job the moment the answer comes back.
No more jobs stuck waiting on an approval nobody knew was pending. No more sign-offs lost in inboxes. No more work starting without authorisation because chasing was harder than skipping it.
The problem
Every business runs on approvals. A quote over a threshold. A purchase order. A client's go-ahead to proceed.
And approvals are where work goes to wait
- The request sits in an inbox the approver checks twice a week
- Nobody knows an approval is even pending until someone asks why the job hasn't started
- The "yes" arrives, but work doesn't start until someone notices it
- Under pressure, people skip the approval altogether, and there's no record of who agreed to what
The work is usually ready. It's the sign-off that's slow.
What the automation does
When something needs approval, Build Concierge:
- Spots that sign-off is needed. A quote over your threshold, a purchase order, or a client go-ahead.
- Sends it to the right approver. With everything they need to decide in one place.
- Chases automatically. If it sits unanswered too long, the reminder goes out by itself.
- Reads the answer the moment it arrives. Whether it's a reply, a signed form, or a client email.
- Updates the job instantly. Work starts the moment the yes lands, not the moment someone notices it.
Important
Every approval is tracked from asked to answered, with a clear record of who approved what and when. People still make the decisions. The automation just makes sure nothing waits silently.
What you get
- Approvals in hours instead of weeks
- Work that starts the moment the yes arrives
- A clear record of who approved what and when
- No more chasing by the office
- No more unauthorised work
Every request is chased automatically and logged, so the record is ready for any dispute or audit. Work is released the moment the answer lands, and because approving is now easier than skipping, nothing starts without a recorded sign-off.
Ways to run it
Every business signs off differently, so the automation flexes to match:
Client go-ahead before work starts
An "approval to proceed" goes to the client, their reply is read automatically, and the job is released the moment they say yes. Nothing starts without a recorded go-ahead.
Estimate approvals handled end-to-end
When a client approves an estimate by email, the job is created and scheduled without anyone in the office touching it.
Purchase order sign-off
POs are routed to a manager, approved ones are raised in your job management system automatically, and the engineer who asked is told straight away.
Approval as a trigger
The yes can start a whole chain, for example checking materials the moment a quote is accepted, so the job is only booked in once everything is confirmed.
What you need
Just three things:
- Build Concierge connected to your job management system
- Your approval rules
- Who approves what
We support you in connecting to your job management system. Your rules can be as simple or as specific as you like, for example "quotes over £1,000 need a director's sign-off" or "clients must confirm before work starts", and we set the routing up so each request reaches the right person first time.
Getting set up
Step 1: Talk to us
Tell us what needs sign-off in your business today, who gives it, and where it tends to get stuck.
Step 2: We build it with you
We set up the routing, the chase timings, and what happens automatically when the answer comes back.
Step 3: Test it live
We run real approvals through it together, check the right people get the right requests, then switch it on.
Most businesses are up and running within days.
Common Questions
No. People still decide. The automation just makes sure the request reaches the right person quickly, with everything they need, and that the answer is acted on immediately.
A single message with the full picture: what's being asked, the value, the job it relates to, and any documents. Enough to decide without digging.
They get chased automatically on a schedule you set. If it still sits there, it can be escalated to someone else, so nothing waits silently.
Yes. Client go-aheads work the same way. Their reply is read automatically and the job updates the moment they confirm.
Every approval is logged: who was asked, when, who answered, and what they said. If there's ever a dispute about authorisation, the record is already there.
Think about your longest-waiting job right now. Odds are it's not waiting on materials or people. It's waiting on a sign-off nobody has chased.
Ready to speed up every sign-off?
Get in touch with the Build Concierge team and we’ll set it up around the way you work.
More from the knowledge centre
Equipment Records Created From a Photo of the Label
When an engineer photographs an equipment label on site, Build Concierge reads it, pulls out the make, model and serial number, and creates the equipment record against the right site automatically, so nobody has to type it in.
Van Services Booked With the Garage, Automatically
When a vehicle approaches a service milestone, Build Concierge emails your nominated garage to arrange the service and copies the fleet owner in, so the alert becomes a booking instead of another to-do.
Asbestos Reports Read and Processed Automatically
When an asbestos report or survey arrives, Build Concierge reads it, pulls out the key findings and risk information, and files it against the right site, flagging anything that affects upcoming jobs.
Complaints Captured Into the CRM the Moment They Arrive
When a complaint arrives by email, Build Concierge recognises it, summarises the issue, and logs it against the right customer record straight away, so it is captured the moment it lands.
Parts Identified From a Photo, Priced and Ready to Order
When an engineer photographs the part they need, Build Concierge identifies it, finds the best price it can across UK suppliers, and writes it into the job ready for the office to order.
A Year of PPM, Loaded From a Spreadsheet in Minutes
When a client sends their PPM schedule as a spreadsheet, Build Concierge reads it and creates every job, visit and line in your job management system, mapped to the right contacts and contracts.
.png%3F2026-07-23T09%3A12%3A16.875Z&w=3840&q=100)
Equipment Records Created From a Photo of the Label
When an engineer photographs an equipment label on site, Build Concierge reads it, pulls out the make, model and serial number, and creates the equipment record against the right site automatically, so nobody has to type it in.
Van Services Booked With the Garage, Automatically
When a vehicle approaches a service milestone, Build Concierge emails your nominated garage to arrange the service and copies the fleet owner in, so the alert becomes a booking instead of another to-do.
Asbestos Reports Read and Processed Automatically
When an asbestos report or survey arrives, Build Concierge reads it, pulls out the key findings and risk information, and files it against the right site, flagging anything that affects upcoming jobs.
Complaints Captured Into the CRM the Moment They Arrive
When a complaint arrives by email, Build Concierge recognises it, summarises the issue, and logs it against the right customer record straight away, so it is captured the moment it lands.
Parts Identified From a Photo, Priced and Ready to Order
When an engineer photographs the part they need, Build Concierge identifies it, finds the best price it can across UK suppliers, and writes it into the job ready for the office to order.
A Year of PPM, Loaded From a Spreadsheet in Minutes
When a client sends their PPM schedule as a spreadsheet, Build Concierge reads it and creates every job, visit and line in your job management system, mapped to the right contacts and contracts.
Equipment Records Created From a Photo of the Label
When an engineer photographs an equipment label on site, Build Concierge reads it, pulls out the make, model and serial number, and creates the equipment record against the right site automatically, so nobody has to type it in.
Van Services Booked With the Garage, Automatically
When a vehicle approaches a service milestone, Build Concierge emails your nominated garage to arrange the service and copies the fleet owner in, so the alert becomes a booking instead of another to-do.
Asbestos Reports Read and Processed Automatically
When an asbestos report or survey arrives, Build Concierge reads it, pulls out the key findings and risk information, and files it against the right site, flagging anything that affects upcoming jobs.
Complaints Captured Into the CRM the Moment They Arrive
When a complaint arrives by email, Build Concierge recognises it, summarises the issue, and logs it against the right customer record straight away, so it is captured the moment it lands.
Parts Identified From a Photo, Priced and Ready to Order
When an engineer photographs the part they need, Build Concierge identifies it, finds the best price it can across UK suppliers, and writes it into the job ready for the office to order.
A Year of PPM, Loaded From a Spreadsheet in Minutes
When a client sends their PPM schedule as a spreadsheet, Build Concierge reads it and creates every job, visit and line in your job management system, mapped to the right contacts and contracts.
TW Drainage Case Study
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
