Approvals Routed to the Right Person, Automatically

No more jobs stuck waiting on an approval nobody knew was pending. No more sign-offs lost in inboxes. No more work starting without authorisation because chasing was harder than skipping it.

Every business runs on approvals. A quote over a threshold. A purchase order. A client's go-ahead to proceed.

And approvals are where work goes to wait

• The request sits in an inbox the approver checks twice a week
• Nobody knows an approval is even pending until someone asks why the job hasn't started
• The "yes" arrives, but work doesn't start until someone notices it
• Under pressure, people skip the approval altogether, and there's no record of who agreed to what

The work is usually ready. It's the sign-off that's slow.

When something needs approval, Build Concierge:

1. Spots that sign-off is needed. A quote over your threshold, a purchase order, or a client go-ahead.
2. Sends it to the right approver. With everything they need to decide in one place.
3. Chases automatically. If it sits unanswered too long, the reminder goes out by itself.
4. Reads the answer the moment it arrives. Whether it's a reply, a signed form, or a client email.
5. Updates the job instantly. Work starts the moment the yes lands, not the moment someone notices it.

• Approvals in hours instead of weeks
• Work that starts the moment the yes arrives
• A clear record of who approved what and when
• No more chasing by the office
• No more unauthorised work

Every request is chased automatically and logged, so the record is ready for any dispute or audit. Work is released the moment the answer lands, and because approving is now easier than skipping, nothing starts without a recorded sign-off.

Every business signs off differently, so the automation flexes to match:

Client go-ahead before work starts

An "approval to proceed" goes to the client, their reply is read automatically, and the job is released the moment they say yes. Nothing starts without a recorded go-ahead.

Estimate approvals handled end-to-end

When a client approves an estimate by email, the job is created and scheduled without anyone in the office touching it.

Purchase order sign-off

POs are routed to a manager, approved ones are raised in your job management system automatically, and the engineer who asked is told straight away.

Approval as a trigger

The yes can start a whole chain, for example checking materials the moment a quote is accepted, so the job is only booked in once everything is confirmed.

Just three things:

1. Build Concierge connected to your job management system
2. Your approval rules
3. Who approves what

We support you in connecting to your job management system. Your rules can be as simple or as specific as you like, for example "quotes over £1,000 need a director's sign-off" or "clients must confirm before work starts", and we set the routing up so each request reaches the right person first time.

Step 1: Talk to us

Tell us what needs sign-off in your business today, who gives it, and where it tends to get stuck.

Step 2: We build it with you

We set up the routing, the chase timings, and what happens automatically when the answer comes back.

Step 3: Test it live

We run real approvals through it together, check the right people get the right requests, then switch it on.

Most businesses are up and running within days.