Software for plumbing, heating and gas companies
More jobs. Less admin. Full control.
Never miss a call. Convert more jobs. Free up your team to focus on growth.
AI and automation handles every call, email, enquiry and portal job in one intelligent platform for plumbing, heating and gas businesses.
Capture, structure and update everything automatically from first contact through to job completion.
Less admin. Faster response times. Total visibility across every customer interaction.
Turn every incoming job into a
ready to schedule job instantly
Incoming work orders and enquiries from emails, calls and portals are instantly understood, structured and processed using AI.
Build Concierge interprets, makes decisions and creates jobs in your system exactly as your team would.
No manual triage. No rekeying. No delays.
What used to take minutes per job now happens instantly at scale.
- Jobs created automatically from wherever they arrive
- AI extracts and structures data with zero manual input
- Smart decision making applies urgency, job type and SLA rules
Every call answered.
Day or night.
Answer every plumbing, heating and gas call instantly. No missed enquiries.
Use AI-powered call handling for out of hours, overflow or full time support. It works with your team and scales with demand.
Customer details and AI call summaries sync into your existing systems, triggering workflows and removing post-call admin.
Faster response. More captured jobs. Full visibility across every interaction.
- Calls answered 24/7
- Enquiries captured instantly
- Use it your way. Out of hours. Overflow. Always on
All communication.
One view.
All calls, emails, messages and enquiries in one place. Full job and customer context always visible.
AI captures key details, summarises conversations and updates your existing systems automatically. No manual tracking. No lost information.
From emergency callouts to quotes and ongoing work, everything stays connected and easy to manage.
- All conversations in one place
- Full job and customer context
- AI summarises and auto updates your systems
Reduce back-office admin
Automate job creation, customer updates, SLA assignment and routine admin. Remove manual entry and free your team to focus on service delivery and strategic growth.
Respond faster with full context
Every conversation, job update and customer detail in one place. Your team responds instantly with complete context, no platform switching and no manual note entry.
Scale with confidence
As job volumes increase, operations stay organised. Automation handles repetitive admin so your team can focus on service delivery and growth.
Reduce back-office admin
Automate job creation, customer updates, SLA assignment and routine admin. Remove manual entry and free your team to focus on service delivery and strategic growth.
Respond faster with full context
Every conversation, job update and customer detail in one place. Your team responds instantly with complete context, no platform switching and no manual note entry.
Scale with confidence
As job volumes increase, operations stay organised. Automation handles repetitive admin so your team can focus on service delivery and growth.
Robin Proctor
Former Group Executive Director
Travis Perkins Group
"Plumbing and heating is a high service and administration sector for both contractors and merchants. Build Concierge automates email, phone and administrative work, freeing teams to focus on service and sales growth.
With simple implementation and measurable savings from day one, it delivers strong return on investment and a genuine competitive advantage."
For plumbing heating and gas businesses ready to scale
Works with your existing systems
Connects directly to your existing job management system and CRM. Automates manual steps without changing how your team works.
Your data stays protected
Customer and job data is held securely, and every interaction is fully traceable.
Built to drive growth
Manage higher enquiry and job volumes while keeping operations organised, responsive and consistent.
Works with your existing systems
Connects directly to your existing job management system and CRM. Automates manual steps without changing how your team works.
Your data stays protected
Customer and job data is held securely, and every interaction is fully traceable.
Built to drive growth
Manage higher enquiry and job volumes while keeping operations organised, responsive and consistent.
Accurate data from first contact to job completion
Every call, email and enquiry is captured and structured exactly how your business needs it.
AI and automation ensure job details and customer information are recorded consistently with no manual errors.
If anything is missing or unclear, it is flagged instantly so nothing gets lost or entered incorrectly.
- No manual errors or inconsistent data
- Structured to your system specifications
- Missing information flagged instantly
"Game changer" - read our user reviews
Don't take our word for it. See the impact that Build Concierge is having in the Plumbing and Heating sector.
It saves far more than five minutes per job once the whole customer journey is automated.
What software do plumbing heating and gas companies use to manage enquiries and jobs?
Plumbing, heating and gas companies use customer engagement and automation software to manage calls, emails, messages and job enquiries in one place.
Instead of manually logging jobs and switching between systems, this software captures enquiries, structures job details and updates your CRM or job management system automatically.
AI-powered platforms can answer calls, capture key information and create jobs without manual input, helping teams respond faster, reduce admin and avoid missed enquiries.
From emergency callouts and breakdowns to servicing, quotes and ongoing work, everything is captured, organised and tracked from first contact through to job completion.
Unified communication platform across calls, email, SMS, WhatsApp and web
AI answers calls and captures key customer and job details instantly
Automate workflows and manual processes across CRM and job system
FAQs from plumbing businesses
Got a question about the platform? Take a look at our common FAQs.
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
