Built for plant and equipment hire operations

Plant hire software
powered by AI and automation

Automatically capture hire enquiries, availability requests and extension calls from phone, email, WhatsApp and web forms. AI structures the details and triggers workflows across your hire management systems.

Works with Syrinx, MCS Hire, inspHire, Point of Rental and other hire management platforms.

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Hire workflow automation

Turn hire enquiries
into structured jobs automatically

Hire desks handle constant requests for equipment availability, hire quotes, delivery scheduling, extensions and collections.

Build Concierge captures enquiries and hire requests from any communication channel or platform, including calls, emails and WhatsApp, extracts key hire details and triggers workflows so jobs and updates flow into your hire management systems.

  • Jobs created automatically from hire enquiries
  • Availability checks, deliveries and extensions automated
  • Customer and site details structured instantly
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AI receptionist for hire companies

Never miss another
hire enquiry or call

Hire desks receive constant calls about equipment availability, hire extensions and collection requests. During busy periods, teams can be overwhelmed. Notes are written down and entered later as call volumes increase.

Concierge Receptionist answers calls, captures details and structures requests instantly. Every enquiry is logged, summarised and ready to trigger workflows or create jobs in your hire systems.

  • AI answers hire calls instantly using company knowledge
  • Capture enquiries and trigger workflows, 24/7
  • Structure call notes automatically in your hire systems
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AI support for hire operations

One intelligent platform
for every hire conversation

Hire businesses manage customer communication across calls, emails, WhatsApp and internal systems.

Conversations quickly become fragmented, making it difficult for teams to track requests and respond with full context.

Concierge Support brings every interaction into one place, with AI summaries and instant customer history insights.

  • All customer communication in one timeline
  • AI summaries and instant customer history insights
  • Full visibility across hire enquiries and updates
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Capture every hire enquiry

Never miss a hire request

Hire enquiries arrive through calls, emails and WhatsApp every day. Build Concierge captures every request automatically so your team never loses a hire opportunity.

Accelerate hire response

Respond to customers fast

AI structures hire enquiries instantly so availability checks, quotes and contracts can be created faster without manual admin slowing down your hire desk.

Less hire desk admin

Reduce manual hire admin

Hire requests are structured automatically so teams spend less time creating jobs and more time supporting customers and keeping equipment on hire.

Capture every hire enquiry

Never miss a hire request

Hire enquiries arrive through calls, emails and WhatsApp every day. Build Concierge captures every request automatically so your team never loses a hire opportunity.

Accelerate hire response

Respond to customers fast

AI structures hire enquiries instantly so availability checks, quotes and contracts can be created faster without manual admin slowing down your hire desk.

Less hire desk admin

Reduce manual hire admin

Hire requests are structured automatically so teams spend less time creating jobs and more time supporting customers and keeping equipment on hire.

"Game changer" - read our user reviews

Don't take our word for it. See the impact that Build Concierge is having in the Plant Hire sector.

It saves far more than five minutes per job once the whole customer journey is automated.
David McMillan General Manager at AGS One
D. MCMILLAN
AGS One
Build Concierge is an AI-powered automation and communications platform designed for plant, tool and equipment hire businesses. It captures hire enquiries, structures operational information and automates the workflows that hire desk teams manage manually every day. The platform connects customer communication with hire management systems, helping teams respond faster, reduce admin and keep equipment generating revenue.
No. Build Concierge works alongside your existing hire management systems. It integrates with platforms such as inspHire and Point of Rental, capturing enquiries and triggering workflows while your core hire system continues to manage assets, contracts and billing. This means you improve automation without replacing the systems your business already relies on.
Yes. Concierge Receptionist can answer incoming calls, capture the details of the request and structure the information automatically. The AI uses your company knowledge base and operational data to respond to enquiries about equipment availability, hire extensions, collections and general customer questions. This ensures hire enquiries are captured, even outside office hours.
Build Concierge can automate many common hire desk workflows including: equipment availability requests; hire quote enquiries; hire extensions; delivery scheduling; collection requests; and customer updates. These requests can be captured from any channel - including calls, emails, WhatsApp or web enquiries - and automatically trigger workflows inside your systems.
Yes. In addition to hire management systems, Build Concierge integrates with job management platforms used by many hire and service businesses. This includes systems such as BigChange, Joblogic and Simpro, allowing enquiries, jobs and operational workflows to move between platforms automatically.
Hire companies generate revenue when equipment is on hire. Build Concierge helps increase utilisation by capturing enquiries instantly, structuring requests and enabling teams to respond faster. This helps convert more enquiries into confirmed hires and reduces the risk of equipment sitting idle.
Yes. Build Concierge operates 24 hours a day, capturing enquiries from calls, emails, WhatsApp and web forms even when your team is unavailable. Every request is logged, structured and ready for your team to review. It can also automatically trigger workflows.
Yes. Many hire desk teams spend large amounts of time manually capturing enquiries, creating jobs and updating systems. Build Concierge automates these processes by capturing hire enquiries, structuring the information and triggering workflows automatically. This reduces repetitive admin and allows teams to focus on customers and operations.