HVAC service software
powered by AI and automation
Automatically capture HVAC service requests from calls, emails, portals and work orders. AI structures the details and triggers workflows across your existing field service systems.
Works with BigChange, Joblogic, SimPRO and other HVAC field service platforms.
Turn HVAC service requests
into structured jobs automatically
HVAC service requests arrive through calls, emails, portals and work orders.
Build Concierge captures the request, extracts the job and equipment details, and creates structured jobs inside your existing systems.
Site location, asset information, service requirements and priority are recorded correctly first time so your team can dispatch engineers faster.
- Jobs created automatically from service requests
- Site, customer and asset data structured instantly
- SLA and contract rules applied automatically
AI answers every HVAC call
24/7. Nothing missed.
HVAC contractors receive urgent breakdown calls, service requests and maintenance enquiries day and night.
AI powered Concierge Receptionist answers instantly, capturing site, asset and service details while recognising urgent requests.
Every call is structured automatically so job details sync to your systems and workflows trigger instantly.
- Every HVAC call answered instantly, 24/7
- Site, asset and service details captured correctly
- Jobs and workflows triggered automatically
Every HVAC conversation.
One intelligent platform.
Two-way communication with full operational visibility
HVAC service teams manage conversations across calls, emails, portals and messaging channels.
Concierge Support brings every interaction into one workspace so your team can respond faster with full customer, site and service context.
Every conversation is logged, summarised by AI and synced to your operational systems.
- Manage HVAC conversations across every channel
- Full conversation history with service context
- AI summaries update your systems automatically
Stop missed HVAC work
Service calls, emails and portal requests are captured and structured automatically so every enquiry becomes a tracked job and no revenue is lost.
Apply service contract rules automatically
Site hierarchies, maintenance schedules and response SLAs are applied correctly every time, reducing manual errors and protecting contract compliance.
Run operations without the admin burden
Job updates, service communications and workflow steps run automatically in the background so your team can focus on engineers and customers.
Stop missed HVAC work
Service calls, emails and portal requests are captured and structured automatically so every enquiry becomes a tracked job and no revenue is lost.
Apply service contract rules automatically
Site hierarchies, maintenance schedules and response SLAs are applied correctly every time, reducing manual errors and protecting contract compliance.
Run operations without the admin burden
Job updates, service communications and workflow steps run automatically in the background so your team can focus on engineers and customers.
Built for HVAC companies ready to scale
Works with your existing HVAC systems
Connects with platforms like BigChange, Joblogic and SimPRO, as well as the other systems your business relies on. Automate workflows and share data without replacing the tools your team already uses.
Your service and asset data stays controlled
Customer, site and equipment records stay accurate, traceable and audit-ready across every service request, maintenance visit and job update.
Scale HVAC operations with confidence
Handle higher service volumes while keeping dispatch, communication and service workflows organised and under control.
Works with your existing HVAC systems
Connects with platforms like BigChange, Joblogic and SimPRO, as well as the other systems your business relies on. Automate workflows and share data without replacing the tools your team already uses.
Your service and asset data stays controlled
Customer, site and equipment records stay accurate, traceable and audit-ready across every service request, maintenance visit and job update.
Scale HVAC operations with confidence
Handle higher service volumes while keeping dispatch, communication and service workflows organised and under control.
"Game changer" - read our user reviews
Don't take our word for it. See the impact that Build Concierge is having in the HVAC sector.
It saves far more than five minutes per job once the whole customer journey is automated.
What is HVAC service management and automation software?
HVAC service automation software helps contractors capture service requests, manage customer communication and automate operational workflows across their existing systems.
HVAC teams handle breakdown calls, maintenance requests and contract work across multiple channels including phone, email and portals. Without structured operational processes, information becomes fragmented and service delivery slows down.
Build Concierge sits above your existing HVAC systems, including CRM and job management software, capturing service enquiries, structuring job, site and equipment data and triggering workflows automatically.
It does not replace your existing systems.
It connects them.
- Capture HVAC service requests from calls, emails, portals and messaging channels
- Automatically structure site, system and equipment details
- Trigger workflows and SLA rules across your existing systems
Frequently asked questions about HVAC service automation
Got a question about the platform? Take a look at our FAQs.
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
