Automate fire and security operations.
Protect SLAs.
Turn service visits into revenue.
Build Concierge runs behind your existing fire and security software, capturing every call, email and portal job and updating your systems automatically.
No double entry. No missed SLAs. No delayed quotes.
Eliminate fire and security admin
Behind every service visit is manual job creation, SLA tracking and remedial follow up.
Build Concierge automates portal jobs, reactive call logging and corrective work creation, writing structured data directly into your fire safety system in real time.
Your team focuses on service delivery and growth while automation handles the admin.
- Automatically create jobs from emails, portal requests and calls
- Turn engineer notes into remedials
- Track SLAs before breaches happen
Protect response times.
Capture every call.
From fire alarm faults to P1 emergency call-outs, every second counts.
Our 24/7 AI call handler captures site details, fault priority and engineer updates, then creates the job and triggers SLA workflows automatically.
No delays. No missed calls. No manual logging.
- Answer every call instantly with AI
- Capture site and fault details instantly
- Automatically create jobs and trigger SLA workflows
Control every fire and security conversation
Fire and security communication is fragmented across calls, email, WhatsApp and client portals. SLA commitments and remedials are often buried or inconsistently logged.
Concierge Support brings every interaction into one intelligent view, summarises conversations and updates your fire safety system automatically.
No blind spots. No missed commitments. No compliance exposure.
- Unify calls, email and portal conversation in one platform
- Turn every conversation into structured system updates
- Trigger job creation and SLA updates instantly
Never miss a remedial opportunity
Engineer notes are analysed automatically so corrective works are identified instantly and sales opportunities are created while the visit is still fresh. Faster quotes mean higher conversion rates and stronger revenue performance.
Control SLA & contract risk
Portal jobs and reactive calls are structured automatically. SLA timers are tracked in real time and escalations trigger before breaches occur. Stay ahead of client pressure.
Scale without admin pressure
Every call, email and portal job is captured and written into your fire safety system automatically. Volume increases without increasing low value admin or operational strain.
Never miss a remedial opportunity
Engineer notes are analysed automatically so corrective works are identified instantly and sales opportunities are created while the visit is still fresh. Faster quotes mean higher conversion rates and stronger revenue performance.
Control SLA & contract risk
Portal jobs and reactive calls are structured automatically. SLA timers are tracked in real time and escalations trigger before breaches occur. Stay ahead of client pressure.
Scale without admin pressure
Every call, email and portal job is captured and written into your fire safety system automatically. Volume increases without increasing low value admin or operational strain.
Designed for SLA-driven fire and security operations
Works with your existing fire safety management software
Layer AI over BigChange, Uptick, Joblogic and more.
Capture communication and update jobs automatically without changing how your engineers work.
Control contract performance and compliance
Track P1 response targets, remedial deadlines and portal acknowledgements in real time.
Stay ahead of breaches and protect every client commitment.
Scale with confidence
Handle rising reactive demand and new contract wins without overwhelming your team.
Grow volume while keeping response times strong and margins protected.
Works with your existing fire safety management software
Layer AI over BigChange, Uptick, Joblogic and more.
Capture communication and update jobs automatically without changing how your engineers work.
Control contract performance and compliance
Track P1 response targets, remedial deadlines and portal acknowledgements in real time.
Stay ahead of breaches and protect every client commitment.
Scale with confidence
Handle rising reactive demand and new contract wins without overwhelming your team.
Grow volume while keeping response times strong and margins protected.
"Game changer" - read our user reviews
Don't take our word for it. See the impact that Build Concierge is having in the Fire & Security sector.
It saves far more than five minutes per job once the whole customer journey is automated.
Designed for Modern Fire and Security Businesses
Fire and security is contract driven by design. Multiple client portals, strict P1 response targets, remedial deadlines and compliance obligations all running at once.Build Concierge layers over your existing fire safety management software to automate contract logic, unify communication and give you structured control across every site, engineer and client.
From reactive call-outs to planned maintenance and corrective works, every workflow runs with visibility, consistency and operational confidence.
- Integrates with BigChange, Uptick, Joblogic and other leading systems
- Automates SLA monitoring, remedial tracking and portal job handling
- Scales contracts and reactive volume without increasing admin pressure
Questions Fire and Security companies ask us
Got a question about the platform? Take a look at our FAQs.
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
