Automate facilities management operations.
Protect SLAs. Grow efficiently.
Complex FM operations need complete control through automation. Unify portals, CAFM systems and contracts in one intelligent layer.
No duplication. No manual error. No SLA risk.
Scale with confidence.
Remove manual admin. Protect every contract.
Build Concierge automates the manual work across your FM operation, from portal requests, emails and calls to SLA logic, pricing and compliance inside your CAFM system.
Whatever the platform, incoming work is detected automatically and the right workflow runs instantly in the background, built around your existing processes.
Less admin. Less risk. More control.
- Automatic job capture across every channel
- Instant contract and SLA enforcement
- Runs inside your existing CAFM system
Never miss an FM call.
24/7 coverage built in.
Every FM call answered by our AI-powered Concierge Receptionist. Captured. Summarised. Structured. Instantly triggering the right workflow.
Reactive breakdowns, out of hours emergencies and engineer updates are logged automatically and turned into actionable job data inside your facilities management system.
Faster response. Less pressure. Consistent, professional service every time.
- 24/7 AI answering with auto logging
- Emergency detection and SLA aware routing built in
- Structured data written directly into your CAFM software
Every customer conversation.
One controlled workspace.
Unify calls, WhatsApp, email and portal messages in Concierge Support, Build Concierge’s intelligent communication hub built for FM teams.
AI adds instant contract and site context, logs every interaction into your CAFM system and triggers follow up workflows automatically.
Leadership gains full visibility across every conversation and contract with clear audit trails and compliance control.
Respond faster. Reduce risk. Deliver consistent service at scale.
- One platform for every customer conversation
- AI summaries with full contract, site and job visibility
- Complete conversation history for audit and compliance
Unify portals. Eliminate duplication.
Connect client portals, CAFM systems and inboxes in one intelligent layer. Remove rekeying, missed updates and manual coordination between systems.
Protect SLAs. Strengthen contract control.
Automatically enforce contract logic. Remove SLA exposure. Maintain audit ready records across every contract.
Scale contracts. Not admin.
Automate pricing, approvals and job updates so your team handles more volume without increasing overhead. Grow contract capacity while keeping control and accuracy.
Unify portals. Eliminate duplication.
Connect client portals, CAFM systems and inboxes in one intelligent layer. Remove rekeying, missed updates and manual coordination between systems.
Protect SLAs. Strengthen contract control.
Automatically enforce contract logic. Remove SLA exposure. Maintain audit ready records across every contract.
Scale contracts. Not admin.
Automate pricing, approvals and job updates so your team handles more volume without increasing overhead. Grow contract capacity while keeping control and accuracy.
Ian Wood
Founder and Former CEO
FSH Group Ltd
"AI driven automation is transforming operational efficiency in building maintenance. By removing repetitive coordination and manual processes, teams can focus on problem solving, customer experience and preventative work.
The result is stronger margins, greater capacity and more engaged employees. Build Concierge is already delivering significant efficiency improvements for maintenance businesses."
For Facilities Management companies ready to scale efficiently
Works with your existing FM systems
AI automation layered over your existing CAFM systems, creating structured data and real-time visibility so you scale without growing admin.
Stay in control of every contract
Customer, site and job data stays structured, traceable and audit ready. SLA tracking, contract logic and compliance workflows are enforced automatically across every portal and system.
Scale FM operations with confidence
Handle higher reactive volumes and new contract wins without increasing back office pressure. Protect SLAs, maintain margin and keep multi-site portfolios under control.
Works with your existing FM systems
AI automation layered over your existing CAFM systems, creating structured data and real-time visibility so you scale without growing admin.
Stay in control of every contract
Customer, site and job data stays structured, traceable and audit ready. SLA tracking, contract logic and compliance workflows are enforced automatically across every portal and system.
Scale FM operations with confidence
Handle higher reactive volumes and new contract wins without increasing back office pressure. Protect SLAs, maintain margin and keep multi-site portfolios under control.
"Game changer" - read our user reviews
Don't take our word for it. See the impact that Build Concierge is having in the Facilities Management sector.
It saves far more than five minutes per job once the whole customer journey is automated.
Designed for modern Facilities Management operations
Facilities Management is contract-driven by design. Multiple client portals, multiple SLAs, multiple sites and multiple systems running at once.
Build Concierge is AI-powered facilities management software that layers over your existing CAFM software and facilities management system to automate contract logic, unify communication and structure operational data across your portfolio.
From reactive maintenance to planned works, every workflow runs with visibility, control and audit-ready governance.
Integrates with leading CAFM software
Automatic SLA and contract enforcement
Scale contracts without growing admin
Questions FM companies ask us
Got a question about the platform? Take a look at our FAQs.
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
