Automate drainage operations.
Protect SLAs. Grow efficiently.
Built for reactive drainage and contract-driven operations
Build Concierge captures calls, work orders and portal requests, then creates structured jobs directly inside BigChange, Simpro, Joblogic or your existing job management system, applying postcode routing, parent contact logic and contract specific SLA rules automatically.
No missed work. No duplicate jobs. No admin backlog.
Turn drainage work orders into structured jobs
automatically
Work arriving via work orders, emails, phone calls and customer portals is captured automatically and converted into created jobs inside your existing system.
Job number, site address, parent contact logic, tenant details, PO and contract-specific SLA rules are applied correctly first time.
- Jobs created automatically from emails, calls, PDFs and portals
- Contract and SLA rules applied automatically
- No double entry across systems or portals
Every drainage call answered automatically. Day or night.
Nothing missed.
Concierge Receptionist answers every call and supports your team during peak demand, absences or out-of-hours.
Emergency and routine calls are captured, summarised and turned into ready-to-schedule jobs automatically.
No missed calls. No morning backlog.
- Calls automatically answered, captured and logged
- Instant job creation with complete, accurate details
- Consistent response and stronger customer service
One drainage workspace
for every customer conversation.
Calls, emails, WhatsApp and portal messages sit in one workspace.
Full customer, site and job history appears within each interaction so your team responds faster with complete context.
AI summarises conversations and updates your systems automatically.
- All drainage communications handled in one view
- Customer and job history visible in every interaction
- AI summaries and updates systems automatically
Stop duplicated drainage jobs
Duplicate work orders, job numbers and site records are detected automatically, preventing revenue loss, rejected invoices and repeat job creation.
Apply contract & SLA rules automatically
Parent mapping, postcode routing and SLA rules are applied automatically inside your existing systems, ensuring contract compliance and reducing manual errors.
Automate PO & invoice reconciliation
Purchase orders and supplier invoices are matched automatically, reducing reconciliation work, improving billing accuracy and protecting margin.
Stop duplicated drainage jobs
Duplicate work orders, job numbers and site records are detected automatically, preventing revenue loss, rejected invoices and repeat job creation.
Apply contract & SLA rules automatically
Parent mapping, postcode routing and SLA rules are applied automatically inside your existing systems, ensuring contract compliance and reducing manual errors.
Automate PO & invoice reconciliation
Purchase orders and supplier invoices are matched automatically, reducing reconciliation work, improving billing accuracy and protecting margin.
Charlie Kirk
Founder and former CEO
Jet Aire (Drainage)
"Build Concierge is a genuine game-changer for drainage contractors. By capturing incoming communication and converting it directly into structured information inside the CRM, it removes manual admin while ensuring nothing is missed.
Operating 24/7, it improves efficiency, productivity and customer response times. The return on investment for drainage businesses can be exceptional."
For drainage companies ready to scale efficiently
Works with your existing systems
Connects directly to your plumbing job management and CRM. Automates manual steps without changing how your team works.
Your data stays protected
Customer and job data is secure, controlled and fully traceable across every interaction.
Built to drive growth
Manage higher enquiry and job volumes while keeping operations organised, responsive and consistent.
Works with your existing systems
Connects directly to your plumbing job management and CRM. Automates manual steps without changing how your team works.
Your data stays protected
Customer and job data is secure, controlled and fully traceable across every interaction.
Built to drive growth
Manage higher enquiry and job volumes while keeping operations organised, responsive and consistent.
Drainage engineer job cards
cleaned and standardised automatically
Engineer job notes often need rewriting before invoices can be raised. Office teams spend time correcting wording, clarifying details and making reports client-ready.
Build Concierge uses AI to review, structure and standardise drainage engineer notes instantly, improving clarity, compliance and billing accuracy from first entry.
- Engineer notes standardised automatically
- Clear, compliant job records ready for billing
- Fewer invoice queries and reduced payment delays
"Game changer" - read our user reviews
Don’t take our word for it. See the impact that Build Concierge is having across the Drainage and Environmental sector.
It saves far more than five minutes per job once the whole customer journey is automated.
Designed for high-volume reactive drainage teams
Built for drainage contractors handling emergency callouts, contract work, CCTV inspections and high job volumes. Build Concierge works with your existing systems to automate job capture, apply contract rules and remove manual admin without changing how you operate.
From first enquiry to job completion, workflows run automatically so teams respond faster, protect SLAs and stay in control as workload grows.
- Works with your existing job management and CRM systems
- Automates contract driven drainage workflows end-to-end
- Reduces admin across high-volume reactive operations
FAQs from Drainage & Environmental businesses
Got a question? Take a look below
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
