We’ve hit £2.1m ($2.75m) ARR in just nine months

When I launched Build Concierge less than a year ago, I knew we not only had the potential to be successful but to create an entirely new category within the technology industry. It is with great pride and satisfaction that I report our latest results, which prove this thesis.

We finished Q3 with over £2.1m million (US$2.75million) in annual recurring revenue for the financial year to date. This represents a total signed contract value of over £4.9 million (US$6.47 million).

In the SaaS industry, just 3.3% of start-ups reach $1m ARR less than a year from making their first sale. And just one in a thousand reach $10 million in less than a year. But here's the thing, we're more than SaaS, we're SaS+.

Bear with me on this. It sounds like yet another acronym but it's actually the secret to our success. We're not just software as a service; we're software and service plus. It's that triple-threat package of technology, industry smarts and ongoing innovation that truly sets us apart from anyone else in this industry.

We don't take shortcuts. We spend time with customers, both old and new, through our shop floor days and Concierge Connect events. Every time we hear about a new operational challenge, we start figuring out the solution.

Here's what we tell our new customers: we can help you accelerate AI adoption to unlock your full growth potential. And we don't make empty promises.

We spend a whole day with their back-office team, getting inside every process to truly understand the bottlenecks and gaps where efficiency is lost. Then we send back a detailed roadmap of all the processes that can be automated.

This is all before they have spent a single penny with Build Concierge. If they don't become a customer, they still keep the roadmap.

As a start-up working with a fast-evolving technology, selling to some of the busiest business owners in the world, it's the least we can do, and we will give you insights based on your actual numbers and volumes, not industry averages and generalisations.

This is why we boast an extraordinary customer win rate. And why we are quickly becoming the most effective platform for companies across the whole spectrum of trades. During the quarter, we welcomed many new customers and expanded into additional industries across:

• Residential and commercial property
• Infrastructure and civils
• Energy transition
• Plant and vehicle hire

What connects these businesses is the way they operate: high inbound demand, time-critical jobs, mobile teams, compliance obligations and the need for constant customer updates. This is the sweet spot for Build Concierge and where we see ourselves making the difference in people's lives.

Our customers care about value for money more than ever, and we deliver that value, fast. Some see a return on their investment within weeks. Recent customer feedback states that the workflows alone were worth 10 times the investment, and we do a lot more than that.

Value takes many forms. When automation creates capacity, teams can handle more work, respond faster and spend more time on customers. Our platform streamlines and perfects processes so that nothing is missed; one customer realised they had failed to bring in £20,000-worth of revenue because of missing lines on their invoices, this money has been recouped with Build Concierge.

A different customer told us he has grown his business 35% faster than his forecast, without hiring any extra back-office staff, all because of the power of our automations.

We crunched the numbers on another customer, who joined right at the start of our journey, and has already generated £400,000 in value from our partnership. This is through increased productivity and profitability, hours saved through automation and unlocked efficiencies. We have achieved that in nine months. Imagine what these numbers will look like in a few years' time?

Very few start-ups manage to grow like us without putting undue strain on its people. We have done the impossible, winning a Best Companies one-star rating in our first year.

This is something I am particularly proud of. It shows that alongside our commercial growth, we are building a business where people can develop, contribute and feel valued. Happy teams mean happy customers; it's a halo effect. If you want to see the proof, come to one of our Concierge Connect days. The atmosphere is electric: conversation flows, ideas are buzzing, and guests are inspired by the scope of what's now possible.

Today's results show that we are well on the way to achieving ambitious goals. We are fast approaching 2m workflows, and customers are ramping up fast. Thank you to the team, our customers, and all our supporters for helping us reach such an extraordinary milestone over an accelerated time frame.

And if you are a leader who is wondering where AI could take your service business, drop me a line.